Can I ask for advice before purchasing?
Yes. Email us with your website type, expected traffic, target region and budget so we can understand your requirements and help you choose a plan.
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Browse the Knowledge Base
Find answers to common questions and step-by-step guides
Browse the Knowledge BaseFrequently asked questions
How do I report an unavailable website or service issue?
Sign in and submit a ticket for the affected service. Include the domain, when the issue started and any error messages to help our support team investigate.
What information should I include?
Include your service or order number, a description, steps to reproduce the issue and screenshots. Do not send passwords, verification codes, private keys or other sensitive information in emails or screenshots.
How can I follow up on my enquiry?
Check replies and add information in your account after submitting a ticket. Continue in the original ticket for the same issue. For email enquiries, reply to the original email thread.
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